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Frequently Asked Questions

Getting a Library Card

What are the requirements for obtaining a library card? Photo identification verifying name is required. Identification of current address is also required. Acceptable identification is defined as a valid driver's license, state identification card, military identification, or school identification card, plus proof of address if it is not included on the identification card. Additional information and restrictions can be found on the Get a Card page.

Can I apply for a library card online? The library does not currently offer an online library card application. Please visit any of our libraries and show the proper identification listed above to obtain a library card.

How much does a library card cost? Your first library card is free. A $1.00 replacement fee is required to replace lost, damaged or stolen cards.


 

Checking Out Materials

Do I need my library card to check out materials? You must present your library card or a picture ID to checkout library materials.

How long can I check items out for?

Books and audiobooks 3 weeks
DVDs 7 days
Magazines 7 days
Kits and Launchpads 10 days

Can I renew my items? You may renew books, audiobooks and magazines once. You can renew items over the phone, or by visiting your library account online. DVDs, Kits and Launchpads are NOT renewable.

Is there a limit to how many items I can check out? Patrons are limited to 6 DVDs and 99 total books, audiobooks and magazines per card. Patrons are limited to 1 Launchpad per family.

Will I be notified when I have overdue materials? Yes. Once an item becomes overdue, a letter will be mailed to you with the overdue item listed along with the overdue fee that has accrued. You may also received an email if we have an address for you on file. Please keep your library checkout receipt in order to track due dates and avoid overdues.

What are the overdue charge amounts?

Books, audiobooks and magazines $0.10 per day
DVDs $0.50 per day
Kits $0.10 per day
Launchpads $1.00 per day

All fines begin at closing on the due date. Fines for books and audiobooks begin on the 10th day after they are due. The fines for all other items begin immediately following their due date.
Maximum fines charged are $10.00 for books, $20.00 for DVDs, and $30.00 for Launchpads. Patrons will be charged the retail price for lost items, and fees will remain in place until they are paid for.


 

Using Library Services

What forms of payment do you accept? We accept cash payments for all amounts, and credit/debit card payments for transactions over $1.00.

Do I need my library card to access the public computers? You need your library card and PIN numbers to use the computers. Your library account must also be in good standing (no excessive fines or lost items). Patrons without a library account can present a valid form of photo ID to receive a guest pass for the public computers. 

What applications and inputs are available on the public computers? The library's computers offer Internet browsing, Microsoft Office applications, headphone input for sound, and USB (flash drive) input. An external CD/DVD drive is available through the front desk.

Does the library offer free WiFi? Yes. The library provides a free wireless connection to public WiFi for mobile devices.

Can I make copies? How much do they cost? Yes. You will be charged $0.10 per page for black and white copies, and $1.00 per page for color copies. These prices apply to both Xerox copies and copies printed from the public computers.

Can I fax at the library? How much does it cost? Yes. The library has a public fax machine. There is a $0.10 charge per page for local and toll free calls for both outgoing and incoming faxes. The cost for long distance faxes is $1.00 per page. The library's incoming fax number is (910) 893-3001.

Can I have a document notarized at the library? The library offers free notary services depending on availability. We recommend calling the library ahead of time to ensure that a notary is available. Notary services are only offered Monday through Friday before 4:00 PM.

Are there any public meeting rooms available at the library? Yes. The library has one large meeting room equipped with chairs, tables, speakers and an HDMI-compatible projector. You can reserve the meeting room online. The meeting room cannot be used for profit business.
We also have 2 small study rooms available on a first-come-first-serve basis.

What are your holiday hours? The library closes in observance of national holidays. You will not be charged late fees for days that we are closed. Click here to see our holiday closings schedule.


 

Donating Items

Can I donate items to the library? The library accepts items for donation at our discretion. Please keep the following in mind when considering a library donation:

  • ● The library does not accept moldy or dirty items.
  • ● The library does not accept textbooks, encyclopedias or magazines.
  • ● Items cannot be copyrighted any older that 10 years (copyright 2008-2018)
  • ● The library has limited space for housing and sorting donations. We ask that you bring no more items than can be easily transferred to the library in one trip.

Can I claim my library donations on my taxes? At your request, the library can provide a donation receipt that itemizes your donation for tax purposes. You are responsible for determining the value of your items.


 

Using the Library Online

Do you offer eBooks and audiobooks that I can download to my ereader? Yes. We have eBook and audiobook collections on Overdrive and RB Digital. We also have access to TumbleBooks and BookFLIX for children. For a detailed list of e-resources please visit the Ebooks & More page on our website. You will need a Harnett County library card and PIN number to access electronic materials.

Do you have online access to scholarly research materials for work and school? Library patrons have access to NCLive.org, a free database of core digital content and services including academic journals, newspapers, research resources, test preparation, and more. You will need your library card and PIN number to access NC Live resources from home.

What is my PIN number? By default, your PIN is the last 4 digits of the phone number we have on file with your library account. For PIN changes and inquiries, please contact the library at (910) 893-3446.

Can I manage my library account online? Yes. You can log into your library account to view currently checked out items, place holds, renew items, and view fines and fees.